A: You can contact ikOala in a number of ways, please use the method that suits you best:
1. By email – please use our contact page or send your email to ‘email@example.com’. We endeavour to respond to all emails within 24 hours (not counting weekends!)
2. By Live Chat – click the Live Chat button on the webpage to speak with our Support staff, from 9AM to 4PM Monday to Friday.
3. By Phone – please call on 1800 IKOALA (456252) to speak with our Support staff, from 9AM to 4PM Monday to Friday.
4. By regular mail – please send your correspondence to PO BOX 547, Crows Nest, NSW 1585
5. By Facebook – please search our ikOala Facebook page, and send us a message
We strive to provide the best customer service, but sometimes delays do occur. We will always endeavour to respond to your query as quickly as possible.